Accomodations
Overview
Residents are encouraged to personalize their rooms with small items of furniture, art, pictures and other mementos. The rooms are spacious with large windows and come appointed with a bed, bedside table, wardrobe or closet, emergency call bells and chair. Additionally, every room has access to a telephone and cable outlet.
Televisions
We have provided televisions in resident lounges for residents’ use. Should a resident prefer their own television in their room, they may have cable installed. The resident or family member assumes the installation (provided by Rogers Cable) and financial responsibilities. In the interest of safety, we request that any electrical equipment brought into the home is checked by our Maintenance Department to ensure it is CSA-approved before it is used. Residents making use of radios and televisions will be expected to respect the rights of other residents.
Telephones
Should daily telephone calls be part of the residents’ routines, we suggest that installation of a private line. You may contact Bell Canada directly to arrange the installation. Residents are not permitted to use the telephones located at the nursing stations or in any office space.
Accommodation Choices
Private:
This room style provides you with the utmost personal space and privacy. You have the option to decorate the room to your personal preference in consultation with the Administration.
Semi-Private:
In this style, you will be sharing a bedroom with only one other person. Individual needs and desires define our commitment to our residents. Every effort is made to match like persons to foster friendship, dignity and respect among neighbours.
Basic:
This is an economical option as the room is shared. Rates for this choice are geared to resident income as regulated by the Ministry of Long-Term Care.
Tours
If you wish to arrange a tour of Hardy Terrace, kindly call our Main Office at 519-484-2500.
Ministry Inspections
Annual inspections are completed by the Ontario Ministry of Long-Term Care.
Security
Hardy Terrace offers a secure environment. All doors are secured with mag-locks that prevent the door from being opened internally or externally. In the event of a fire, doors will release automatically. Many of the doors have key pads adjacent to them that when activated will release the mag-locks for a time limited window allowing residents, family or staff to enter or leave the building. Doors will alarm or re-lock at the end of this designated window of time.
Coded access allows residents and families to move freely in and out of the building. Residents who are capable are invited to exit the building and utilize the walkways, patios and garden areas around our home.
Fire Drills
A fire drill is conducted during every shift on a monthly basis, with loud and disruptive alarms that could potentially cause distress to certain residents.
Occasionally residents may also be asked to evacuate their rooms as part of the fire drill.
Placement Process
To find out if our long-term care home is right for you, please consider the following 3 steps for admission:
- Determine your eligibility (i.e. whether you qualify for a particular service or subsidy)
- Select the organization(s) that will provide the service (i.e. the “provider organization”)
- Apply for care (fill out the appropriate paperwork)
Speak to your HCCSS
Your local Home and Community Care Support Services (HCCSS) can help you with defining your needs and personal situation, determining your eligibility, locating providers, and applying for care.
Residential Care Settings
If you are eligible for admission to a long-term care home, then the HCCSS co-ordinates your application for you and you select your top three choices of homes. The following chart can help clarify roles and responsibilities:
 Type of Service |  Who selects the provider |  Who coordinates the application |  Who determines eligibility |
|---|---|---|---|
| Supportive Housing | You | You | The Provider |
| Retirement Homes | You | You | The Provider |
| Long-Term Care Homes | You select a maximum of 3 providers (except for short-stay respite or if immediate admission is required). | The HCCSS co-ordinates your application. A doctor or nurse provides medical information for the application. | The HCCSS |
Once the application has been completed and your top three homes have been selected, the application is sent to the chosen homes who then review the information and determine their ability to meet the needs of the applicant.
If the long-term care home feels they are able to meet the applicant’s needs, a letter confirming acceptance will be sent out to the applicant or their substitute decision-maker and the HCCSS and the applicant’s name will be added to the waiting list.
Waiting lists for long-term care are managed by the HCCSS. When the long-term care home has a vacancy, they notify the HCCSS who then makes a bed offer.
Remember, regardless of your situation or the options you are considering, your local Home and Community Care Support Services is here to help with resource information.
Financial Assistance:
Current accommodation per diem rates are set by the Ontario Ministry of Long-Term Care and are available at the Ministry of Long Term Care website.
Rate Reductions
Residents who are in basic accommodations may be eligible for a reduction in their monthly charges. The resident or Power Of Attorney needs to supply a Notice of Assessment (received from the government upon receipt of your refund or tax bill) from the previous tax year and the completed Application for Reduction Form with signature. A simple calculation is then done on site to determine if the resident is entitled to a reduction. Once the rate has been established a copy of the rate reduction form will be sent to families.
Involuntary Separation
Residents who have a spouse living in the community may apply for an Involuntary Separation reduction. The Ministry does require financial documentation for this reduction. Residents or Power of Attorneys need to contact Income Security at 1-800-277-9914 for further information regarding this reduction.